01 / Context
Start with what you know.
We create your baseline knowledge base and show you how to keep it current. Your expertise becomes the agent’s starting point.
AI employees, set up for your business
An AI employee.
More capacity
for your team.
Duskworks deploys and configures Hermes as a dedicated AI agent for your business. We shape its role around the work you need done, with your business knowledge, agreed tools and permissions your team controls.
A free 15-minute call. No preparation. No obligation.
Your AI employee
Customer support
Powered by Hermes
Everyday enquiries, ready for a helpful reply.
- Understand the customer’s question
- Find answers in your approved guidance
- Prepare a reply with the right context
Your team handles refunds and policy exceptions.
Configured by Duskworks
Your AI employee
Administration
Powered by Hermes
Less sorting. Records ready to work with.
- Gather incoming documents
- Extract and organise the agreed details
- Flag missing information for your team
Your team approves sensitive record changes.
Configured by Duskworks
Your AI employee
Sales support
Powered by Hermes
Enquiries prepared for the next conversation.
- Capture the enquiry and useful context
- Prepare an organised CRM record
- Draft a relevant follow-up for review
Your team owns pricing, promises and sending.
Configured by Duskworks
Your AI employee
Reception
Powered by Hermes
The right enquiry, with the right person.
- Capture the reason for a call
- Answer agreed routine questions
- Pass on a clear summary to a colleague
Urgent or sensitive requests go to your team.
Configured by Duskworks
The setup we deliver
Configured for you.
Handed over to you.
Hermes is an open-source AI agent from Nous Research. We deploy and configure it for your business, then show your team how to run it.
02 / Connection
Use the tools you rely on.
We connect up to two agreed supported apps. We define the actions and access your agent needs, not just the names of the systems.
Explore the connection catalogue03 / Control
Your judgement stays central.
Clear permissions, tested exceptions and a named human owner. We train your team and monitor the first four weeks of launch.
Start with one responsibility. Grow from evidence.
Keep building from here.
Learn to maintain your Hermes knowledge base, refine instructions and test changes. New systems or wider responsibilities are separately scoped.
What useful could look like
Less chasing.
More moving things forward.
Start with the outcome, not the technology. These four scenarios are starting points; your agent’s role is shaped around your business.
1–2 of 4
Illustrative scenarios, not client results. Scroll to explore.
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01 / Sales
A follow-up ready to send.
Turn an incoming enquiry into a useful brief, an updated CRM record and a drafted reply—so your salesperson can pick up the conversation.
EmailCRMYour team decides Pricing, promises and the message that goes out.
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02 / Administration
Records ready to work with.
Gather incoming documents, extract the agreed details and prepare an organised record. Missing information is flagged, not silently filled in.
Document storageRecord systemYour team decides How to resolve gaps and approve sensitive changes.
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03 / Reception
An enquiry with the right person.
Capture the reason for a call, answer agreed routine questions and pass on a clear summary. Give your team the context before they call back.
TelephonyEmailYour team steps in For urgent, unusual or sensitive requests.
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04 / Customer support
A reply ready for review.
Bring together the customer’s question, account context and approved guidance. Prepare a response or route the issue to the colleague who can help.
HelpdeskCRMYour team decides Refunds, policy exceptions and sensitive responses.
Four possibilities, not four agents in one package. We agree one responsibility, its connections and approval boundaries for your launch.
Behind the outcome
A working environment.
Not just a chatbot.
We set up the software, knowledge and controls behind your agent. Your team gets a foundation it can use, maintain and build on.
Where you talk to it
Give instructions. Ask questions.
Receive updates.
- Telegram
- Slack
- Microsoft Teams
Telegram
Slack
Microsoft Teams
WhatsAppYour environment · virtual machine
Hermes
One agent. One defined responsibility.Deployed & configured by Duskworks
Instructions · permissions · human approvals
Where work gets done
Read the context.
Take the agreed actions.
- Phone
- CRM
- Calendar
The standard foundation Included in every setup
01
Knowledge you can maintain
Second Brain + Obsidian
Second Brain + ObsidianYour business guidance, processes and examples, with a baseline knowledge base and training to keep it current.
02
Context that carries forward
Honcho
HonchoA memory layer for continuity between conversations, configured alongside your agent’s instructions.
03
Visibility into the work
Latitude
LatitudeMonitoring to review agent activity, investigate issues and understand usage as the setup goes into use.
The foundation is standard. The connections are scoped. Your £2,750 + VAT setup includes up to two agreed supported connections across messaging channels and business tools—not every app shown here. Hosting, AI and provider usage are additional.
How it works
From a recurring task
to a working agent.
We scope, install and configure Hermes, then train your team to own the setup.
- 01
Agree the responsibility
Choose the job, the outcome and where a person stays involved. We'll check the systems and expected running costs.
- 02
Install, configure and test
Deploy Hermes, build the knowledge base, connect the agreed tools and test normal work, exceptions and failures.
- 03
Launch and hand over
Train your owner, document the setup and monitor runs, usage and agreed corrections for four weeks.
Most launches take 2–4 weeks, depending on scope, access and approvals.
Services & pricing
A clear place to start.
Know the job you want to hand over? Start with setup and launch. Need to work out what's worthwhile? Start with an audit.
Hermes, configured for you
Agent setup & launch
£2,750+ VAT
One-off setup service
We install and configure Hermes for one business, with one agent and one defined responsibility.
- One agent, one business, one defined responsibility
- Hermes environment, Honcho memory and Latitude monitoring setup
- A baseline knowledge base and a clear method for maintaining it
- Up to two agreed connections from the supported catalogue
- Instructions, permissions and escalation rules
- Acceptance testing, owner training and documentation
- Four weeks monitoring runs, escalations, usage and agreed corrections
An implementation service, not a Duskworks app subscription. See the standard foundation.
50% to schedule, 50% on acceptance.
Find the right opportunity
AI & automation audit
£999+ VAT
One-off audit
A practical plan for where AI or automation could make a worthwhile difference.
- Preparation and evidence review
- Two-hour working session
- Examine up to three workflows
- Fully prioritise up to two opportunities
- Concise findings and a practical 90-day roadmap
- 45-minute findings and decision call
Paid before the workshop. Implementation is separate.
Running costs: Hosting, AI and provider usage are additional. Expected costs are agreed before launch. Client-owned accounts are used wherever practical.
Beyond the launch: Extra connections, responsibilities, extensive migration or content work, and custom or legacy integrations are separately scoped.
Connection scope, audit delivery and ongoing support
One supported connection covers one agreed set of actions in a catalogue app using a supported MCP server, managed integration or documented API. See the catalogue.
Audit delivery: Findings are delivered within 10 business days once the workshop and requested evidence are complete. The plan is yours to use with your own team, Duskworks or another supplier.
After handover: Routine maintenance has a named owner. Further support is separately agreed. The audit is optional when the launch responsibility and scope are already clear.
Not sure which fits? Let's talk it through in a free 15-minute call
Client feedback
Good work. In their words.
Feedback from earlier software and process-improvement work.
“Writing summary reports for clients was slow and inconsistent. We now generate them straight from our business data — faster, and the quality doesn't drift.”
Steven RichfordManaging DirectorRichfords Fire & Flood
“Postal delays and unsigned paperwork were capping our volumes. A custom signature flow brought on six months of clients in a single month, at near-zero cost per sign-up.”
Tony ShieldsCEOFinancial claims management
“Migrating every client document between CRMs was going to take weeks of manual work. Automated end to end, it took days.”
Jason FordProject ManagerCrystal Clear Law
Before we talk
Good questions.
Straight answers.
More on the scope, the setup and what happens next.
Are we buying a Duskworks app?
No. Hermes is the underlying agent software, not a Duskworks product. We provide the deployment and configuration service: agreeing the responsibility, connecting tools, building the baseline knowledge base, testing and training your team. The £2,750 + VAT covers setup and launch, not a Duskworks software subscription.
Is this really an AI employee?
It is a useful metaphor for an AI agent with a defined responsibility, agreed permissions and a human owner. It is not a universal autonomous employee: it works inside the role and boundaries we agree.
Will it work with our existing software?
Compatibility is checked before scope is agreed. The launch includes up to two agreed, supported connections. Unsupported integration work or additional systems may need separate scoping.
Do we have to start with an audit?
No. When the responsibility, systems and approval boundary are already clear, we can scope your Hermes setup directly. The audit is useful when the right opportunity or approach is unclear.
What can we teach it later?
New knowledge and responsibilities can be added within supported capabilities, with review and testing. New systems, channels, sensitive actions or materially different responsibilities are separately agreed.
What will it cost to run?
Hosting, model usage, email, telephony and other provider costs vary with the responsibility and volume. We explain the expected operating costs before you commit, and use client-owned accounts wherever practical.
Who owns and maintains the setup?
The client owns the accounts, data and deployment wherever practical. We train a named owner to maintain the knowledge base, update instructions and test changes in Hermes. Handover includes operating documentation. Maintenance and support after the launch period are agreed separately.
What happens if it is uncertain or a connection fails?
The expected behaviour is agreed and tested. Uncertain cases are escalated, and a failed or unknown action must never be represented as successful.
Let's start with a conversation
What would you like
off your team's plate?
Tell me about one recurring task. We'll use a free 15-minute call to explore it and work out a sensible next step.
- Talk directly with Mike
- No technical preparation
- No obligation to buy
I'll reply by email to arrange a time that works for you.